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FAQs

  • How does it work?

We offer “extreme” deals on a daily basis. We define “extreme” daily deals as products where you could save at least HK$1,000 per item (typically $1,000 to $5,000 per deal) from the lowest prices found at reputable retailers in Hong Kong/China. We are a flash deal site so products may be available for 1 hour or a few days (until supplies lasts). If you are interested in purchasing our products, you may add it to your cart and proceed to the checkout. Once your order is confirmed and payment is made, rest assured your product is on its way.  Delivery may take about 14 days (give or take 3 days). If it takes longer than 14 days, we will notify you. We believe the savings is well worth the wait. We ship our products via DHL, Fedex or USPS express only. All our products are shipped insured.

Please join us on Facebook to be the first to see our deals - www.facebook.com/dealnship

  • What payment options do I have?
Payment - Deal n Ship

You may pay with VISA or MASTER CARD via Paypal's payment portal.  This ensures your information is transmitted securely.  We never have access or retain any credit card information on our site.  

You may also pay in full via HSBC bank transfer.  With payment in full, we could deliver your product to any home or office in Hong Kong with our free delivery service.

Or you may use Flexi-pay. Leave 10% deposit via HSBC bank deposit and pay the remainder 90% when you pick your purchase.  With this option you may pickup and inspect the unit upon delivery.

Here's our HSBC bank information for your payments
Company Name: Deal N Ship Limited
Name of Bank: The Hongkong and Shanghai Banking Corp. Ltd. (HSBC)
Account Number: 817-885023-838

  • Is there anything I need to know about your products?
All the electronic products on our site work with both 110v to 240v wattage.  However, our electronic products may have only US power plugs.  As a simple fix, we provide all our customers with a socket converter for your country.  It is as simple as putting a socket on the item so it could fit into a Hong Kong or China electrical socket. We don’t list products that are not compatible with all electrical currents worldwide. All our electronic products are dual voltage!
  • Does the product have a warranty?
All products carry warranties in the US. It is the same as you going on holiday in the US/Europe and shopping - The product you bring back sometimes do not carry an international warranty. This is no different. We are only buying the top name brand products from the most reputable suppliers, mostly from the brand itself or an authorized reseller. We just act as a go between as your personal shopper. If you do have a problem with the product we will provide support for you to help you with warranty services. There may be a slight costs for shipping but most of the time, your products will last you beyond the normal warranty period.
  • Why are Deal N Ship products so inexpensive?
We have relationships with the best vendors and logistic partners in the US. We get deals that are impossible to get in Hong Kong and China and bring them to you quickly and easily. It’s like having a cousin in the US who buys and ships you product at discounted prices.
  • Do you have only one featured deal a day?

We concentrate on bringing you the best featured deal for that particular day.  There may be more than one featured deal a day. The deal may last a few minutes to a few days. No one knows and once our deals are gone, we don’t know when it will be available again. We believe a seasoned deal shopper buys what they need quickly and without hesitation. Our goal is to provide you quality name brand products at large discounted prices.

The best way to be alerted on our deals is to join our Facebook Page at www.facebook.com/dealnship

We also regularly e-mail special offers and discounts to our members.  Please sign up to enjoy the best savings.

  • How long does it take me to get the items?
It depends. On average, it takes about 14 days (+/- 3 days). If it will take longer we will notify you immediately.  With getting these extreme deals we work with our distributors and logistic partners in the US so your patience is appreciated. It is the art of the deal, where good things come to those who wait. In order to receive these extreme deals, we ask that you have some patience.
  • I missed a deal. Can I still get it?
No. Once a Deal N Ship deal expires, you may not order that deal. However, these deals may be repeated sometime in the near future but we just don’t know when. You can tell us what you want by sending us an e-mail on our Wishlist located on the bottom left of our Home Page.  We will try our best to get your favorite deals.
  • I want to talk to a live person there. Can I call you?
You can chat with us at the live-chat box on the bottom right of our page during our office hour. You may also e-mail at info@dealnship.com if you have any enquiries. Our goal is to reply to your questions as fast as we can but no later than 24 hours.
  • What is Deal N Ship's return policy?
We only accept returns for damaged or defective items. You will need to contact our customer return team within 7 days of purchasing your product if it arrives damaged or defective. Go to our support page to communicate the issue with our support team.
  • What about returning something I don't like?
No, you can’t return something on the basis that you don’t like it. I know some people may have buyer’s remorse, so we always believe the best consumer is an educated consumer. Know what you are buying before you put it in your cart.
  • Can I cancel my order?
You may cancel your before midnight the day you order. So if you ordered on a Tuesday at 9am, you may cancel by 23:59pm the same day. If you made an order at 10pm on Tuesday, you may cancel before 23:59pm.  Send us an e-mail at info@dealnship.com 
  • Will Deal N Ship ever tell us how many units remain available in a given sale?
No, that would spoil the fun. We are a flash deal site so products can sell out at any moment. We would put a sold out sign on our product when it is sold out.
  • Without signing up for an e-mail alert, how else can I follow the day’s deals without coming to the website?
You can like our Facebook and Instagram page. Our deals will be updated on these platforms. However, we highly encourage you to sign up for the e-mail alert as great deals past and gone abruptly.
  • Where is Deal N Ship located?

We have a business presence in the US and Hong Kong. We are a US Corporation located in Delaware and a Hong Kong Limited company.  Our Hong Kong office is located in Quarry Bay.   

Our Hong Kong office address is as follows: Level 5, Core F, Cyberport 3, 100 Cyberport Road. Hong Kong

  • Are there any gifts together with the product when I purchase?

As we are already offering extreme prices that you cannot get anywhere in Hong Kong, we do not give out gifts such as mouse or laptop cases. But we do provide all our customers with a socket converter for your country as some models' plug might be for US sockets. Moreover, we do reward our loyal sign up customers with coupon codes coupons.

Sign up now at www.dealnship.com/account/register

  • Do you deliver anywhere in Hong Kong?
Yes, we will deliver your product to any home or office address in Hong Kong.  If you would like to pick up the product yourself, you are welcomed to come to our office in Quarry Bay by appointment only.  We are not a retail store so any pickups need to be scheduled.  Our HK office address is as follows: Level 5, Core F, Cyberport 3, 100 Cyberport Road. Hong Kong.
  • Can I use more than one coupon at for one purchase?
No. You can only use one coupon at a time.
  • I am a wholesaler/ retailer, can I buy from you in bulk?
We have opened a B2B portal on our website. You may go there and fill in what items you are looking for and we will send you a complete quote within 24 to 48 hours.If you have any inquiry, feel free to email us at info@dealnship.com.
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