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August 31, 2016

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The Top 2 Myths about Hong Kong Ecommerce Debunked

ecommerce

E-commerce is hard to trust. We get it. At DealnShip, we face that issue every day as employees and daily consumers in Hong Kong as well. For an exceptionally small (but densely populated) region, there are many pain points that this city faces. However, how many of these problems are actually 100% true? We decided to do a little investigative journalism. After a couple hours of research, we decided to debunk the 2 most popular myths when it comes to e-commerce in Hong Kong.

Myth #1 – The Delivery Fee is Expensive

Delivery

Now granted, when Hong Kong is uttered in conversation, the industries that may come to mind include tourism, fashion, and/or services. On top of that, people may consider Hong Kong’s Victoria Harbour as a trading hub for a massive import/export economy in this region. And they are not wrong. For proof, just check out the labels on some of the snacks and drinks at your local 7-11. A majority of your snacks came from a different country. The Oreos you may be snacking on? That Coca-Cola you’re drinking? Those came from the United States.

But… here is the thing though. Although it’s tough on a business’ bottom line to ship products to Hong Kong, the company is the one that makes the conscious choice to pass the cost of shipping to the customer. Try ordering something online from a western ecommerce site. There will definitely be a huge shipping cost.

Free Shipping on All DealnShip Orders

Free shipping

At DealnShip, charging customers any delivery fee is not allowed. That is why when you go to How It Works on our website, you will see that we actually offer all of our customers FREE shipping on all orders. As a company, we push ourselves to always take the extra step for customers so that we meet their every need. When you shop through us, you’ll be buying from one of the only ecommerce companies that will offer you free shipping in Hong Kong.

Myth #2 -  Ecommerce sites can’t be trusted

trustworthy

For this myth specifically, we definitely understand where the sentiment is coming from. From the NastyDress incident of 2014 to the Baidu-related student death of May 2016, it makes sense that ecommerce is not trusted at all. In both stories, they tell a sad tale of how a consumer bought a product/service online and the company betrayed the customer’s trust. And every time we read stories like those, we get upset. To betray a customer’s trust is the worst thing that any business can do. That is why we’re going to give you 3 things to look out for when you’re shopping online.

How to tell if an ecommerce company is NOT trustworthy?

  1. Are they on social media? – At a minimum, any company in Hong Kong should be on Facebook. If the brand isn’t posting frequently or doesn’t have a lot of followers, there may be a problem.
  2. Can you easily reach them? - The company of the future is the one that truly cares about customer service. If you can’t easily reach them through a phone call, email, or WhatsApp, that’s a red flag.
  3. Do they show their team? – The big thing about building trust online is showing the people who run the business. Look on their website or their Facebook page. If you can’t seem to find a video/picture of even their founder, there is an issue. At DealnShip, we proudly provide our customers with a video interview of James Kwan, the founder of DealnShip.

Conclusion

In the end, these are just the top 2 of the many myths out there when it comes to ecommerce. If you choose to buy online, just remember to follow our 3 tips.

Think we missed something? Leave a comment or message us on Facebook

 


August 22, 2016

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What retailers don’t tell you about their Laptop Deals

What the retailers don't tell you about their laptop - Deal N Ship

Buying a laptop is no easy task. You need to do your research, compare the brands, and then listen to what your friends have to say. From deciding between Dell and Asus to choosing between a MacBook and a PC, there are so many questions that need to be answered before you invest in a laptop for the next 2-5 years.

But here is the thing though: “What happens when there is a sale on discounted laptops?” That complicates things even more because you will have to consider how important price is for you. If price is not that much of a factor, then you’re fine. But for a majority of people living in Hong Kong, we’re always looking for the best deal possible. And here is the thing, when you buy a discounted laptop, you’re actually not getting the best deal. Here’ why…   

Reason #1 – The Laptop is Using Old Components

For the sake of this post, we are using Suning and Fortress as our samples as they are 2 of the largest electronics retailers in Hong Kong. For reason #1, we have analyzed all of Fortress’ products from their summer sale this year (figure 1 taken from their website) and wanted to highlight an example of why discounted laptops is sometimes… a very bad investment.

Figure 1 – Fortress Summer 2016 Sale -Deal N Ship

Fortress Deals #1 – Lenovo G4135M7001J

For this Lenovo laptop (pictured here at the upper right hand corner), this product is being sold for $3118 HKD. Now when we consider the price, it is being offered at an exceptionally low price compared to the other products. But as we begin to analyze what is inside the product, we realize a couple things.

First of all, this Lenovo laptop is running a version of Windows 8, which has been hailed by many as one of the worst operating systems by Microsoft in the past decade. On top of that, this Lenovo laptop contains an AMD A8-7410, a processor that is over a year old! So the question that remains is this: “Why would you buy a cheap computer that has a slower processor and an old operating system?”

Reason #2 – The Laptop is very old

Now granted, old laptop components are just one of the many issues out there when it comes to buying discounted products. The other troubling fact when it comes to buying discounted laptops is that the laptop themselves may just be extremely old. When our team at DealnShip analyzed the summer deals from Suning, we saw deals that were too good to be true. An Asus Transformer Book for $2698 HKD? An ASUS Vivobook F200 for $1,598 HKD? Here’s why you should avoid those deals. 

asus-transformer-book-trio_03-dealnship

Suning Summer Deals – Asus Vivobook & Asus Transformer Book

When you briefly examine the Asus Vivobook and the Asus Transformer Book on Suning’s website, nothing seems amiss. But once you take a closer look at the pictures, you realize that both of these laptops are actually using a version of the Windows 8 operating system (one of the worst operating systems for PC as mentioned earlier). Further inspection on Amazon.com for the American equivalents of the Asus Vivobook and the Asus Transformer Book highlights one key flaw in these discounted laptops. When you look for the “Date First Available” on Amazon.com, the Asus Vivobook was first available globally on October 16, 2013 and the Asus Transformer Book was available worldwide on March 1st 2014.

Sure, it can be argued that the American equivalents of the Asus Vivobook and the Asus Transformer book are very different from the laptops available in Hong Kong. But here’s the thing. Each new generation of laptops utilizes the same internal components around the world. That is why our team at DealnShip says “No Deal” to these discounted laptops. Why pay $1500+ HKD for computers that are over 2 years old?

Conclusion

Remember, when you shop at a retail shop for your next laptop, it is important to be aware of discounts and do your research. An important rule of thumb to follow is this:

“If a discounted laptop makes you say “That’s a great deal!”, remember to do your research.”


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